/* ==========================================================================
   IT-ME Ticketing — UI system (mobile-first, dark + light)
   Inter is self-hosted from /fonts, no CDN or frameworks: works fully offline
   on the intranet.

   Layers
     1. Tokens (palette, semantic tones, spacing, radius, elevation)
     2. Base + primitives (buttons, inputs, badges, panels)
     3. Shell (sidebar, topbar, bottom nav)
     4. Views (auth, dashboard, tickets, detail, admin tables, schedules, reports)
     5. Responsive + motion + print
   ========================================================================== */

/* Inter (variable, weights 100-900), SIL OFL 1.1: see fonts/Inter-LICENSE.txt */
@font-face {
  font-family: "Inter"; font-style: normal; font-weight: 100 900; font-display: swap;
  src: url("/fonts/inter-latin-wght-normal.woff2") format("woff2-variations"), url("/fonts/inter-latin-wght-normal.woff2") format("woff2");
  unicode-range: U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD;
}
@font-face {
  font-family: "Inter"; font-style: normal; font-weight: 100 900; font-display: swap;
  src: url("/fonts/inter-latin-ext-wght-normal.woff2") format("woff2-variations"), url("/fonts/inter-latin-ext-wght-normal.woff2") format("woff2");
  unicode-range: U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF;
}

/* ---------- 1. Tokens ---------------------------------------------------- */
:root {
  color-scheme: dark;
  --font: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif;
  --mono: ui-monospace, "SF Mono", "Cascadia Mono", Consolas, monospace;

  /* brand */
  --primary: #6366f1;
  --primary-600: #4f46e5;
  --primary-ink: #a5b4fc;
  --primary-soft: rgba(99, 102, 241, 0.16);
  --on-primary: #fff;

  /* surfaces (dark) */
  --bg: #0a0f1d;
  --bg-2: #0e1528;
  --surface: #131b31;
  --surface-2: #1a2440;
  --surface-3: #222e4e;
  --border: rgba(148, 163, 184, 0.16);
  --border-strong: rgba(148, 163, 184, 0.28);
  --text: #eef2ff;
  --text-2: #b6c0dc;
  --text-muted: #8a94b4;
  --overlay: rgba(2, 6, 18, 0.62);

  /* base tones (fills, bars, dots) */
  --blue: #3b82f6; --violet: #8b5cf6; --sky: #0ea5e9; --indigo: #6366f1;
  --amber: #f59e0b; --yellow: #eab308; --slate: #64748b; --red: #ef4444;
  --green: #22c55e; --orange: #f97316; --teal: #14b8a6; --pink: #ec4899;
  /* readable text tones on tinted backgrounds (dark theme = light inks) */
  --blue-ink: #93c5fd; --violet-ink: #c4b5fd; --sky-ink: #7dd3fc; --indigo-ink: #a5b4fc;
  --amber-ink: #fcd34d; --yellow-ink: #fde047; --slate-ink: #cbd5e1; --red-ink: #fca5a5;
  --green-ink: #86efac; --orange-ink: #fdba74; --teal-ink: #5eead4; --pink-ink: #f9a8d4;

  --ok: var(--green); --warn: var(--amber); --danger: var(--red); --info: var(--blue);

  --radius-lg: 16px;
  --radius: 12px;
  --radius-sm: 9px;
  --radius-xs: 6px;
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.3);
  --shadow: 0 10px 30px -12px rgba(0, 0, 0, 0.55), 0 2px 6px rgba(0, 0, 0, 0.25);
  --shadow-lg: 0 24px 60px -20px rgba(0, 0, 0, 0.7);
  --ring: 0 0 0 3px rgba(99, 102, 241, 0.35);

  /* Data-viz palette (validated: adjacent CVD dE >= 8.4, normal-vision >= 19.3, >= 3:1 on the dark surface) */
  --series-1: #3987e5; --series-2: #d95926; --series-3: #199e70; --series-4: #c98500; --series-5: #d55181;
  --viz-good: #0ca30c; --viz-bad: #e05050;
  /* Sequential (dark): near-zero recedes toward the surface */
  --seq-1: #13305c; --seq-2: #184f95; --seq-3: #256abf; --seq-4: #2a78d6; --seq-5: #3987e5; --seq-6: #6da7ec; --seq-7: #b7d3f6;
  --viz-zero: #1a2440;
  --viz-grid: rgba(148, 163, 184, 0.14);
  --viz-axis: rgba(148, 163, 184, 0.34);

  --sidebar-w: 248px;
  --topbar-h: 60px;
  --bottom-h: 64px;
  --safe-b: env(safe-area-inset-bottom, 0px);
  --tap: 44px;
}
body.light {
  color-scheme: light;
  --primary: #4f46e5;
  --primary-600: #4338ca;
  --primary-ink: #4338ca;
  --primary-soft: rgba(79, 70, 229, 0.1);
  --bg: #f5f7fb;
  --bg-2: #eef1f7;
  --surface: #ffffff;
  --surface-2: #f6f8fc;
  --surface-3: #eceff6;
  --border: #e3e8f0;
  --border-strong: #cfd6e3;
  --text: #0f172a;
  --text-2: #3b4a63;
  --text-muted: #5f6b80;
  --overlay: rgba(15, 23, 42, 0.45);
  --blue-ink: #1d4ed8; --violet-ink: #6d28d9; --sky-ink: #0369a1; --indigo-ink: #4338ca;
  --amber-ink: #b45309; --yellow-ink: #a16207; --slate-ink: #475569; --red-ink: #b91c1c;
  --green-ink: #15803d; --orange-ink: #c2410c; --teal-ink: #0f766e; --pink-ink: #be185d;
  --shadow-sm: 0 1px 2px rgba(15, 23, 42, 0.06);
  --shadow: 0 8px 24px -10px rgba(15, 23, 42, 0.16), 0 2px 6px rgba(15, 23, 42, 0.05);
  --shadow-lg: 0 24px 60px -18px rgba(15, 23, 42, 0.3);
  --ring: 0 0 0 3px rgba(79, 70, 229, 0.22);
  /* Data-viz palette, light steps (three slots sit under 3:1: labels + table view are always available) */
  --series-1: #2a78d6; --series-2: #eb6834; --series-3: #1baf7a; --series-4: #eda100; --series-5: #e87ba4;
  --viz-good: #0ca30c; --viz-bad: #d03b3b;
  --seq-1: #cde2fb; --seq-2: #9ec5f4; --seq-3: #6da7ec; --seq-4: #3987e5; --seq-5: #256abf; --seq-6: #184f95; --seq-7: #0d366b;
  --viz-zero: #f1f3f8;
  --viz-grid: #e7eaf0;
  --viz-axis: #c9cfda;
}

/* Semantic tone classes: set --tone (fill) and --tone-ink (text). */
.c-new, .st-New, .ur-Medium { --tone: var(--blue); --tone-ink: var(--blue-ink); }
.c-open, .st-Open { --tone: var(--violet); --tone-ink: var(--violet-ink); }
.st-Assigned { --tone: var(--sky); --tone-ink: var(--sky-ink); }
.st-OnScheduled { --tone: var(--indigo); --tone-ink: var(--indigo-ink); }
.c-progress, .st-OnProgress { --tone: var(--amber); --tone-ink: var(--amber-ink); }
.st-WaitingSparepart, .st-WaitingVendor { --tone: var(--yellow); --tone-ink: var(--yellow-ink); }
.st-PendingOutletResponse { --tone: var(--teal); --tone-ink: var(--teal-ink); }
.st-Escalated, .c-critical, .ur-Critical { --tone: var(--red); --tone-ink: var(--red-ink); }
.c-ok, .c-closed, .st-Resolved { --tone: var(--green); --tone-ink: var(--green-ink); }
.st-Closed, .c-cancel, .st-Cancelled, .c-low, .ur-Low { --tone: var(--slate); --tone-ink: var(--slate-ink); }
.c-high, .ur-High { --tone: var(--orange); --tone-ink: var(--orange-ink); }
.c-medium { --tone: var(--blue); --tone-ink: var(--blue-ink); }
.c-it, .dept-IT { --tone: var(--sky); --tone-ink: var(--sky-ink); }
.c-me, .dept-ME { --tone: var(--orange); --tone-ink: var(--orange-ink); }

/* ---------- 2. Base ------------------------------------------------------ */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { -webkit-text-size-adjust: 100%; text-size-adjust: 100%; }
html, body { min-height: 100%; }
body {
  font-family: var(--font); background: var(--bg); color: var(--text);
  font-size: 15px; line-height: 1.5; -webkit-font-smoothing: antialiased;
  overflow-x: hidden; text-rendering: optimizeLegibility;
}
body.modal-open { overflow: hidden; }
a { color: var(--primary-ink); text-decoration: none; }
a:hover { text-decoration: underline; text-underline-offset: 2px; }
button, a, input, select, textarea, label, summary { touch-action: manipulation; -webkit-tap-highlight-color: transparent; }
button { font: inherit; color: inherit; cursor: pointer; }
img, svg { display: block; }
svg { flex-shrink: 0; }
[hidden] { display: none !important; }
h1, h2, h3, h4 { line-height: 1.25; letter-spacing: -0.01em; }
code, .mono { font-family: var(--mono); font-size: 0.92em; }
.sr-only { position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; }
::selection { background: var(--primary-soft); }
:focus-visible { outline: 2px solid var(--primary); outline-offset: 2px; border-radius: 6px; }

/* Utilities */
.row { display: flex; gap: 10px; align-items: center; }
.wrap { flex-wrap: wrap; }
.gap-sm { gap: 8px; }
.center { text-align: center; justify-content: center; }
.mt { margin-top: 14px; } .mb { margin-bottom: 14px; }
.muted { color: var(--text-muted); }
.small { font-size: 0.78rem; }
.right { margin-left: auto; }
.nowrap { white-space: nowrap; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.divider { height: 1px; background: var(--border); margin: 12px 0; }
.danger-text { color: var(--red-ink); }

/* Loader */
.app-loading-screen {
  position: fixed; inset: 0; z-index: 9999; display: flex; flex-direction: column;
  align-items: center; justify-content: center; gap: 14px; background: var(--bg);
  transition: opacity .3s; color: var(--text-2);
}
.app-loading-screen.fade-out { opacity: 0; pointer-events: none; }
.spinner { width: 40px; height: 40px; border-radius: 50%; border: 3px solid var(--border); border-top-color: var(--primary); animation: spin .8s linear infinite; display: inline-block; }
.spinner.sm { width: 18px; height: 18px; border-width: 2px; vertical-align: -3px; }
.spinner.xs { width: 14px; height: 14px; border-width: 2px; }
@keyframes spin { to { transform: rotate(360deg); } }

/* ---------- Buttons ------------------------------------------------------ */
.btn-primary, .btn-ghost, .btn-danger, .btn-outline {
  border: 1px solid transparent; border-radius: var(--radius-sm); font-weight: 600; font-size: 0.9rem;
  min-height: 40px; padding: 8px 15px; display: inline-flex; align-items: center; justify-content: center;
  gap: 8px; white-space: nowrap; text-decoration: none !important; line-height: 1.2;
  transition: background-color .15s, border-color .15s, color .15s, box-shadow .15s, transform .06s;
}
.btn-primary { background: var(--primary); color: var(--on-primary); box-shadow: 0 1px 0 rgba(255,255,255,.12) inset, var(--shadow-sm); }
.btn-primary:hover { background: var(--primary-600); }
.btn-outline { background: var(--surface); color: var(--text); border-color: var(--border-strong); }
.btn-outline:hover { background: var(--surface-2); border-color: var(--primary); }
.btn-outline.active { background: var(--primary-soft); border-color: var(--primary); color: var(--primary-ink); }
.btn-ghost { background: transparent; color: var(--text-2); }
.btn-ghost:hover { background: var(--surface-2); color: var(--text); }
.btn-danger { background: var(--red); color: #fff; }
.btn-danger:hover { background: #dc2626; }
.btn-primary:active, .btn-outline:active, .btn-danger:active, .btn-ghost:active { transform: translateY(1px); }
button:disabled, .btn-primary:disabled, .btn-outline:disabled { opacity: .5; cursor: not-allowed; transform: none !important; }
.btn-block { width: 100%; }
.btn-lg { min-height: 48px; font-size: 0.98rem; }
.btn-sm { min-height: 34px; padding: 6px 11px; font-size: 0.82rem; }
.btn-icon { min-height: 34px; min-width: 34px; padding: 4px 10px; font-size: 1.05rem; }
.icon-btn {
  background: transparent; border: 1px solid transparent; color: var(--text-2);
  width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center;
}
.icon-btn:hover { background: var(--surface-2); color: var(--text); }
.link-btn { background: none; border: 0; color: var(--primary-ink); font-weight: 600; font-size: 0.82rem; padding: 4px 2px; }
.link-btn:hover { text-decoration: underline; }
.is-spinning svg { animation: spin .8s linear infinite; }

/* ---------- Forms -------------------------------------------------------- */
label, .label { display: block; font-size: 0.82rem; color: var(--text-2); margin-bottom: 6px; font-weight: 600; }
input, select, textarea {
  width: 100%; background: var(--surface-2); border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm); min-height: 42px; padding: 9px 12px; color: var(--text);
  font: inherit; font-size: 0.95rem; transition: border-color .15s, box-shadow .15s, background .15s;
}
input::placeholder, textarea::placeholder { color: var(--text-muted); opacity: .85; }
input:hover, select:hover, textarea:hover { border-color: var(--text-muted); }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); background: var(--surface); }
input:focus-visible, select:focus-visible, textarea:focus-visible { outline: none; }
input[readonly] { color: var(--text-2); }
input[type="checkbox"], input[type="radio"] { width: 18px; height: 18px; min-height: 0; padding: 0; accent-color: var(--primary); flex: none; }
select { appearance: none; -webkit-appearance: none; padding-right: 34px; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238a94b4' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center; }
select:disabled { opacity: .6; cursor: not-allowed; }
input[type="search"]::-webkit-search-cancel-button { cursor: pointer; }
textarea { resize: vertical; min-height: 96px; line-height: 1.5; }
.field { margin-bottom: 16px; }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.hint { font-size: 0.76rem; color: var(--text-muted); margin-top: 5px; line-height: 1.45; }
.char-hint { text-align: right; min-height: 1em; }
.char-hint.warn { color: var(--red-ink); }
.req-star { color: var(--red-ink); }
.field-err { color: var(--red-ink); font-size: 0.78rem; margin-top: 5px; font-weight: 600; }
.form-alert {
  border: 1px solid color-mix(in srgb, var(--red) 45%, transparent);
  background: color-mix(in srgb, var(--red) 10%, transparent);
  color: var(--red-ink); border-radius: var(--radius-sm); padding: 10px 12px; font-size: 0.86rem;
  margin-bottom: 12px; font-weight: 500;
}
.check-row { display: flex; align-items: center; gap: 10px; font-weight: 500; color: var(--text); cursor: pointer; margin: 0; min-height: 36px; }
.form-section { margin: 6px 0 12px; padding-top: 12px; border-top: 1px solid var(--border); }
.form-section:first-child { border-top: 0; padding-top: 0; margin-top: 0; }
.form-section h4 { font-size: 0.72rem; text-transform: uppercase; letter-spacing: .07em; color: var(--text-muted); }
.inline-label { display: inline; margin: 0; font-size: 0.78rem; }
.select-filter { margin-bottom: 6px; min-height: 36px; font-size: 0.85rem; }

.pw-wrap { position: relative; }
.pw-wrap input { padding-right: 46px; }
.pw-toggle {
  position: absolute; right: 5px; top: 50%; transform: translateY(-50%);
  width: 36px; height: 36px; display: grid; place-items: center;
  background: none; border: none; color: var(--text-muted); border-radius: 8px;
}
.pw-toggle:hover { color: var(--text); background: var(--surface-3); }

.checklist { list-style: none; display: grid; grid-template-columns: 1fr 1fr; gap: 4px 12px; margin-top: 8px; }
.checklist .ck { font-size: 0.76rem; color: var(--text-muted); display: flex; gap: 6px; align-items: center; }
.checklist .ck svg { opacity: .35; }
.checklist .ck.met { color: var(--green-ink); }
.checklist .ck.met svg { opacity: 1; }

/* Multiselect */
.ms-wrap { display: grid; gap: 6px; }
.ms-filter { min-height: 36px; font-size: 0.85rem; }
.multiselect-box { max-height: 190px; overflow-y: auto; border: 1px solid var(--border-strong); border-radius: var(--radius-sm); padding: 6px 8px; background: var(--surface-2); display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 2px 12px; }
.ms-opt { display: flex; align-items: center; gap: 8px; font-size: .83rem; cursor: pointer; margin: 0; padding: 5px 2px; font-weight: 500; color: var(--text); border-radius: 6px; }
.ms-opt:hover { background: var(--surface-3); }

/* Toggle switch */
.toggle-row { display: flex; align-items: center; gap: 12px; }
.switch { position: relative; flex: none; display: inline-flex; cursor: pointer; margin: 0; }
.switch input { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; margin: 0; cursor: pointer; }
.switch-track { width: 46px; height: 27px; border-radius: 999px; background: var(--surface-3); border: 1px solid var(--border-strong); display: flex; align-items: center; padding: 2px; transition: background .16s, border-color .16s; }
.switch-knob { width: 21px; height: 21px; border-radius: 50%; background: var(--text-muted); transition: transform .16s, background .16s; box-shadow: var(--shadow-sm); }
.switch input:checked + .switch-track { background: var(--primary); border-color: var(--primary); }
.switch input:checked + .switch-track .switch-knob { transform: translateX(19px); background: #fff; }
.switch input:focus-visible + .switch-track { box-shadow: var(--ring); }
.toggle-copy { min-width: 0; }
.toggle-name { font-size: 0.9rem; font-weight: 600; color: var(--text); margin: 0; cursor: pointer; }
.toggle-state { font-size: 0.76rem; color: var(--text-muted); }

/* Segmented controls */
.segmented { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; gap: 8px; }
.seg-btn {
  display: flex; align-items: center; justify-content: center; gap: 10px; min-height: var(--tap);
  padding: 9px 10px; border: 1px solid var(--border-strong); background: var(--surface-2); border-radius: var(--radius-sm);
  color: var(--text-2); font-weight: 600; font-size: 0.88rem; transition: border-color .15s, background .15s, color .15s;
}
.seg-btn:hover { border-color: var(--primary); color: var(--text); }
.seg-btn.active { border-color: var(--primary); background: var(--primary-soft); color: var(--text); box-shadow: inset 0 0 0 1px var(--primary); }
.seg-btn.big { padding: 14px 12px; justify-content: flex-start; text-align: left; }
.seg-btn.big svg { color: var(--primary-ink); }
.seg-btn.big span { display: flex; flex-direction: column; font-size: 1rem; line-height: 1.2; }
.seg-btn.big small { font-size: 0.72rem; font-weight: 500; color: var(--text-muted); margin-top: 2px; }
.seg-urg .seg-btn.urg-Critical.active { border-color: var(--red); background: color-mix(in srgb, var(--red) 14%, transparent); box-shadow: inset 0 0 0 1px var(--red); color: var(--red-ink); }
.seg-urg .seg-btn.urg-High.active { border-color: var(--orange); background: color-mix(in srgb, var(--orange) 14%, transparent); box-shadow: inset 0 0 0 1px var(--orange); color: var(--orange-ink); }
.seg-urg .seg-btn.urg-Low.active { border-color: var(--slate); background: color-mix(in srgb, var(--slate) 14%, transparent); box-shadow: inset 0 0 0 1px var(--slate); }

.seg { display: inline-flex; background: var(--surface-2); border: 1px solid var(--border); border-radius: 10px; padding: 3px; gap: 2px; }
.seg-b { border: none; background: transparent; color: var(--text-2); font-weight: 600; font-size: 0.82rem; min-height: 32px; padding: 5px 12px; border-radius: 7px; }
.seg-b:hover { color: var(--text); }
.seg-b.active { background: var(--surface); color: var(--text); box-shadow: var(--shadow-sm), 0 0 0 1px var(--border); }

/* ---------- Badges & chips ---------------------------------------------- */
.badge {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: 0.72rem; font-weight: 700; line-height: 1; padding: 5px 9px; border-radius: 999px; white-space: nowrap;
  background: color-mix(in srgb, var(--tone, var(--slate)) 16%, transparent); color: var(--tone-ink, var(--slate-ink));
  border: 1px solid color-mix(in srgb, var(--tone, var(--slate)) 28%, transparent);
}
.badge.st-Cancelled { text-decoration: line-through; opacity: .85; }
.badge-pic { background: var(--primary); color: #fff; border-color: transparent; }
.badge-collab { --tone: var(--slate); --tone-ink: var(--slate-ink); padding: 5px 7px; }
.badge.src-public { --tone: var(--teal); --tone-ink: var(--teal-ink); }
.dept-tag {
  display: inline-flex; align-items: center; font-size: 0.66rem; font-weight: 800; padding: 3px 6px; border-radius: 5px; letter-spacing: .04em; line-height: 1;
  background: color-mix(in srgb, var(--tone) 16%, transparent); color: var(--tone-ink);
}
.src-chip { display: inline-flex; align-items: center; margin-left: 6px; padding: 2px 7px; font-size: 0.62rem; font-weight: 800; text-transform: uppercase; letter-spacing: .05em; border-radius: 999px; background: color-mix(in srgb, var(--teal) 16%, transparent); color: var(--teal-ink); vertical-align: middle; }
.sla-chip {
  --tone: var(--slate); --tone-ink: var(--slate-ink);
  display: inline-flex; align-items: center; gap: 4px; font-size: 0.7rem; font-weight: 700; padding: 4px 8px; border-radius: 999px; white-space: nowrap;
  color: var(--tone-ink); background: color-mix(in srgb, var(--tone) 13%, transparent);
}
.sla-bad { --tone: var(--red); --tone-ink: var(--red-ink); }
.sla-warn { --tone: var(--orange); --tone-ink: var(--orange-ink); }
.sla-ok, .sla-met { --tone: var(--green); --tone-ink: var(--green-ink); }
.sla-idle { --tone: var(--slate); --tone-ink: var(--slate-ink); }
.urg-pill { display: inline-flex; font-size: 0.7rem; font-weight: 700; padding: 3px 8px; border-radius: 999px; background: color-mix(in srgb, var(--tone) 13%, transparent); color: var(--tone-ink); }
.role-pill { display: inline-flex; font-size: 0.74rem; font-weight: 700; padding: 3px 9px; border-radius: 999px; background: var(--surface-3); color: var(--text-2); white-space: nowrap; }
.role-SuperAdmin { background: color-mix(in srgb, var(--pink) 16%, transparent); color: var(--pink-ink); }
.role-AdminIT, .role-AdminME { background: var(--primary-soft); color: var(--primary-ink); }
.role-TechnicianIT { background: color-mix(in srgb, var(--sky) 15%, transparent); color: var(--sky-ink); }
.role-TechnicianME { background: color-mix(in srgb, var(--orange) 15%, transparent); color: var(--orange-ink); }
.role-Leader { background: color-mix(in srgb, var(--teal) 15%, transparent); color: var(--teal-ink); }
.brand-pill { display: inline-flex; font-size: 0.74rem; font-weight: 700; padding: 3px 8px; border-radius: 6px; background: var(--surface-3); color: var(--text); border: 1px solid var(--border); }
.phase-tag { font-size: 0.6rem; font-weight: 800; text-transform: uppercase; padding: 2px 6px; border-radius: 4px; letter-spacing: .05em; }
.phase-before { background: color-mix(in srgb, var(--red) 16%, transparent); color: var(--red-ink); }
.phase-after { background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green-ink); }
.dotc { width: 9px; height: 9px; border-radius: 3px; background: var(--tone, var(--slate)); display: inline-block; flex: none; }
.team-you { font-size: 0.62rem; font-weight: 800; text-transform: uppercase; letter-spacing: .05em; color: var(--primary-ink); background: var(--primary-soft); border-radius: 5px; padding: 2px 5px; margin-left: 4px; vertical-align: middle; }

/* ---------- Panels ------------------------------------------------------- */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; }
.panel { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-sm); min-width: 0; }
.panel + .panel { margin-top: 16px; }
.panel-head { padding: 13px 16px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px; min-height: 50px; }
.panel-head h3 { font-size: 0.93rem; font-weight: 700; display: flex; align-items: center; gap: 8px; }
.panel-head h3 svg { color: var(--text-muted); }
.card-pad { padding: 16px; }
.sub-title { font-size: 0.7rem; text-transform: uppercase; letter-spacing: .07em; color: var(--text-muted); margin: 18px 0 8px; font-weight: 700; }
.sub-title.first { margin-top: 0; }
.empty-sm { font-size: 0.84rem; padding: 6px 0; }

.empty { text-align: center; padding: 44px 20px; color: var(--text-muted); display: flex; flex-direction: column; align-items: center; gap: 6px; }
.empty-lg { padding: 70px 20px; }
.empty-icon { width: 56px; height: 56px; border-radius: 16px; display: grid; place-items: center; background: var(--surface-2); color: var(--text-muted); margin-bottom: 8px; border: 1px solid var(--border); }
.empty-icon.danger { color: var(--red-ink); background: color-mix(in srgb, var(--red) 10%, transparent); }
.empty h3 { font-size: 1rem; color: var(--text); }
.empty p { max-width: 420px; }
.empty .btn-outline, .empty .btn-primary { margin-top: 10px; }
.empty-cell { text-align: center; padding: 28px !important; color: var(--text-muted); }
.skeleton { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); height: 86px; margin-bottom: 10px; position: relative; overflow: hidden; }
.skeleton::after, .skeleton-kpi::after { content: ""; position: absolute; inset: 0; background: linear-gradient(90deg, transparent, var(--surface-2), transparent); animation: shimmer 1.3s infinite; transform: translateX(-100%); }
@keyframes shimmer { 100% { transform: translateX(100%); } }
.loading-inline { color: var(--text-muted); padding: 24px; text-align: center; font-size: 0.9rem; display: flex; align-items: center; justify-content: center; gap: 10px; }

/* ---------- 3. Shell ----------------------------------------------------- */
.app-shell { display: flex; min-height: 100vh; min-height: 100dvh; }
.sidebar {
  width: var(--sidebar-w); flex-shrink: 0; background: var(--bg-2);
  border-right: 1px solid var(--border); display: flex; flex-direction: column;
  padding: 16px 12px; position: sticky; top: 0; height: 100vh; height: 100dvh;
}
.brand { display: flex; align-items: center; gap: 11px; padding: 4px 8px 18px; }
.brand-mark {
  width: 36px; height: 36px; border-radius: 10px; color: #fff; flex: none;
  background: linear-gradient(135deg, var(--primary) 0%, #8b5cf6 100%);
  font-weight: 800; display: grid; place-items: center; box-shadow: 0 6px 16px -6px rgba(99,102,241,.7);
}
.brand-text { font-weight: 800; font-size: 1.02rem; line-height: 1.1; letter-spacing: -0.01em; }
.brand-sub { display: block; font-size: 0.64rem; color: var(--text-muted); font-weight: 700; margin-top: 3px; letter-spacing: .08em; text-transform: uppercase; }
.drawer-close { display: none; margin-left: auto; background: none; border: none; color: var(--text-2); width: 40px; height: 40px; border-radius: 10px; }
.nav-menu { display: flex; flex-direction: column; gap: 2px; flex: 1; overflow-y: auto; }
.nav-item {
  position: relative; display: flex; align-items: center; gap: 12px; min-height: 42px; padding: 9px 12px; border-radius: 10px;
  color: var(--text-2); font-size: 0.9rem; font-weight: 500; text-decoration: none !important;
  transition: background .12s, color .12s;
}
.nav-item svg { color: var(--text-muted); transition: color .12s; }
.nav-item:hover { background: var(--surface); color: var(--text); }
.nav-item.active { background: var(--primary-soft); color: var(--text); font-weight: 650; }
.nav-item.active svg { color: var(--primary-ink); }
.nav-item.active::before { content: ""; position: absolute; left: -12px; top: 9px; bottom: 9px; width: 3px; border-radius: 0 3px 3px 0; background: var(--primary); }
.sidebar-footer { border-top: 1px solid var(--border); padding-top: 12px; margin-top: 8px; display: grid; gap: 4px; }
.user-chip { display: flex; align-items: center; gap: 10px; padding: 6px 8px 8px; }
.avatar {
  width: 36px; height: 36px; border-radius: 50%; color: #fff; font-size: 0.8rem;
  background: linear-gradient(135deg, var(--primary), #8b5cf6);
  font-weight: 700; display: grid; place-items: center; flex-shrink: 0;
}
.avatar.sm { width: 32px; height: 32px; font-size: 0.72rem; }
.user-meta { min-width: 0; }
.user-name { display: block; font-weight: 650; font-size: 0.88rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-role { display: block; font-size: 0.74rem; color: var(--text-muted); }
.side-btn { justify-content: flex-start; min-height: 38px; font-weight: 500; font-size: 0.86rem; }

.main-wrap { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar {
  position: sticky; top: 0; z-index: 30; display: flex; align-items: center; gap: 10px;
  height: var(--topbar-h); padding: 0 20px;
  background: color-mix(in srgb, var(--bg) 85%, transparent);
  -webkit-backdrop-filter: saturate(160%) blur(12px); backdrop-filter: saturate(160%) blur(12px);
  border-bottom: 1px solid var(--border);
}
.hamburger { display: none; }
.page-title { font-size: 1.05rem; font-weight: 700; flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.topbar-actions { display: flex; align-items: center; gap: 6px; }
.offline-pill { display: none; font-size: 0.72rem; font-weight: 700; color: var(--red-ink); background: color-mix(in srgb, var(--red) 14%, transparent); padding: 4px 9px; border-radius: 999px; }
body.is-offline .offline-pill { display: inline-flex; }
.app-view { padding: 22px 24px 48px; flex: 1; max-width: 1320px; width: 100%; margin: 0 auto; }
.bottom-nav { display: none; }
.drawer-overlay { position: fixed; inset: 0; z-index: 55; background: var(--overlay); }

/* Page head */
.page-head { margin-bottom: 18px; }
.page-head h2 { font-size: 1.45rem; font-weight: 750; }
.page-head p { color: var(--text-muted); font-size: 0.88rem; margin-top: 3px; }
.page-head-row { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.page-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* ---------- 4. Views ----------------------------------------------------- */

/* Auth */
.auth-root { min-height: 100vh; min-height: 100dvh; }
.auth-layout { display: grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr); min-height: 100vh; min-height: 100dvh; }
.auth-hero {
  position: relative; overflow: hidden; display: flex; align-items: center; padding: 48px;
  background:
    radial-gradient(800px 400px at 0% 0%, rgba(99,102,241,.35), transparent 60%),
    radial-gradient(600px 400px at 100% 100%, rgba(139,92,246,.28), transparent 60%),
    linear-gradient(160deg, #0d1330, #0a0f1d);
  color: #eef2ff; border-right: 1px solid var(--border);
}
.auth-hero-inner { max-width: 460px; }
.auth-hero .brand-sub { color: #a5b4fc; }
.auth-hero h1 { font-size: clamp(1.8rem, 3vw, 2.5rem); margin: 42px 0 12px; font-weight: 800; letter-spacing: -0.02em; }
.auth-hero p { color: #c7d2fe; font-size: 1rem; max-width: 380px; }
.auth-points { list-style: none; margin-top: 30px; display: grid; gap: 14px; }
.auth-points li { display: flex; align-items: center; gap: 12px; font-weight: 600; color: #e0e7ff; }
.auth-points svg { color: #a5b4fc; background: rgba(99,102,241,.2); border-radius: 9px; padding: 7px; width: 34px; height: 34px; }
.auth-main { display: grid; place-items: center; padding: 28px 20px; }
.auth-card {
  width: 100%; max-width: 420px; background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius-lg); padding: 30px 28px; box-shadow: var(--shadow-lg);
}
.auth-brand { display: flex; align-items: center; gap: 11px; margin-bottom: 18px; }
.auth-brand-text { display: flex; flex-direction: column; }
.auth-mobile-brand { display: none; }
.auth-title { font-size: 1.45rem; font-weight: 800; margin-bottom: 4px; }
.auth-sub { color: var(--text-muted); font-size: 0.9rem; margin-bottom: 22px; }
.auth-switch { display: block; text-align: center; margin-top: 16px; font-size: 0.85rem; color: var(--text-muted); }
.auth-foot { text-align: center; font-size: 0.78rem; margin-top: 16px; }
.remember-row { display: flex; align-items: center; gap: 9px; font-size: 0.85rem; color: var(--text-2); margin: 2px 0 16px; cursor: pointer; font-weight: 500; }
.auth-divider { display: flex; align-items: center; gap: 10px; margin: 18px 0 14px; color: var(--text-muted); font-size: 0.76rem; font-weight: 600; }
.auth-divider::before, .auth-divider::after { content: ""; flex: 1; height: 1px; background: var(--border); }

/* Public quick report / tracking */
.public-wrap { min-height: 100vh; min-height: 100dvh; display: grid; place-items: start center; padding: 28px 16px 40px; background: radial-gradient(700px 360px at 50% -10%, var(--primary-soft), transparent 70%), var(--bg); }
.public-card { max-width: 540px; }
.upload-compact { display: flex; align-items: center; justify-content: center; gap: 10px; padding: 16px; margin: 0; font-weight: 600; color: var(--text-2); }
.upload-compact input[type=file] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; }
.pq-uploads { display: grid; gap: 6px; margin-top: 8px; }
.pq-uprow { display: flex; align-items: center; gap: 8px; font-size: 0.82rem; color: var(--text-2); background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 8px 10px; }
.pq-uprow.is-done svg { color: var(--green-ink); }
.pq-uprow.err { color: var(--red-ink); border-color: color-mix(in srgb, var(--red) 40%, transparent); }
.pq-upname { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pq-success { text-align: center; padding: 6px 0; }
.pq-success h2 { font-size: 1.3rem; margin-bottom: 4px; }
.pq-check { width: 64px; height: 64px; margin: 6px auto 14px; border-radius: 50%; background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green-ink); display: grid; place-items: center; }
.pq-ticketno { font-size: 1.5rem; font-weight: 800; letter-spacing: .03em; color: var(--primary-ink); text-align: center; margin: 14px 0; font-family: var(--mono); }
.pq-track { display: flex; gap: 6px; margin-top: 4px; }
.pq-track input { flex: 1; font-size: 0.8rem; }
.track-status { display: flex; justify-content: center; margin-bottom: 18px; }
.steps { list-style: none; display: grid; grid-template-columns: repeat(4, 1fr); margin: 0 0 22px; position: relative; }
.steps li { display: flex; flex-direction: column; align-items: center; gap: 6px; font-size: 0.74rem; color: var(--text-muted); position: relative; text-align: center; font-weight: 600; }
.steps li + li::before { content: ""; position: absolute; top: 13px; right: 50%; width: 100%; height: 2px; background: var(--border-strong); z-index: 0; }
.steps li.done + li::before { background: var(--primary); }
.step-dot { width: 28px; height: 28px; border-radius: 50%; display: grid; place-items: center; background: var(--surface-2); border: 2px solid var(--border-strong); font-weight: 700; z-index: 1; font-size: 0.78rem; }
.steps li.done .step-dot { background: var(--primary); border-color: var(--primary); color: #fff; }
.steps li.current { color: var(--text); }
.steps li.current .step-dot { border-color: var(--primary); color: var(--primary-ink); box-shadow: var(--ring); }

/* Info lists */
.info-list { display: grid; grid-template-columns: auto 1fr; gap: 9px 16px; font-size: 0.87rem; }
.info-list dt { color: var(--text-muted); }
.info-list dd { word-break: break-word; display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.info-list.compact { font-size: 0.82rem; gap: 6px 12px; }

/* Dashboard */
.dash-sec { margin-bottom: 18px; }
.sec-title { display: flex; align-items: center; gap: 8px; font-size: 0.78rem; text-transform: uppercase; letter-spacing: .07em; color: var(--text-muted); margin-bottom: 10px; }
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(168px, 1fr)); gap: 12px; }
.kpi {
  position: relative; display: flex; flex-direction: column; gap: 6px; padding: 14px 15px 13px;
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  box-shadow: var(--shadow-sm); color: var(--text); text-decoration: none !important; overflow: hidden;
  transition: border-color .15s, transform .12s, box-shadow .15s;
}
.kpi::before { content: ""; position: absolute; inset: 0 auto 0 0; width: 3px; background: var(--tone, var(--slate)); opacity: .9; }
.kpi.is-link:hover { border-color: color-mix(in srgb, var(--tone) 55%, var(--border)); transform: translateY(-2px); box-shadow: var(--shadow); }
.kpi-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.kpi-label { font-size: 0.76rem; font-weight: 600; color: var(--text-muted); line-height: 1.3; }
.kpi-icon { width: 32px; height: 32px; border-radius: 9px; display: grid; place-items: center; color: var(--tone-ink, var(--text-2)); background: color-mix(in srgb, var(--tone, var(--slate)) 14%, transparent); flex: none; }
.kpi-n { font-size: 1.95rem; font-weight: 800; line-height: 1; letter-spacing: -0.02em; font-variant-numeric: tabular-nums; }
.kpi-sub { font-size: 0.74rem; color: var(--text-muted); }
.tone-primary { --tone: var(--primary); --tone-ink: var(--primary-ink); }
.tone-info { --tone: var(--blue); --tone-ink: var(--blue-ink); }
.tone-progress { --tone: var(--amber); --tone-ink: var(--amber-ink); }
.tone-warn { --tone: var(--orange); --tone-ink: var(--orange-ink); }
.tone-danger { --tone: var(--red); --tone-ink: var(--red-ink); }
.tone-danger .kpi-n { color: var(--red-ink); }
.tone-ok { --tone: var(--green); --tone-ink: var(--green-ink); }
.skeleton-kpi { position: relative; min-height: 104px; }

.dash-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(340px, 1fr)); gap: 16px; align-items: start; }
.dash-grid > .panel { margin: 0; }
.dash-grid .span-2 { grid-column: span 2; }

.stack { display: flex; height: 14px; border-radius: 999px; overflow: hidden; background: var(--surface-3); gap: 2px; }
.stack-seg { background: var(--tone); min-width: 4px; transition: flex .4s; }
.legend { display: flex; flex-wrap: wrap; gap: 6px 8px; margin-top: 12px; }
.legend-item { display: inline-flex; align-items: center; gap: 7px; font-size: 0.8rem; color: var(--text-2); background: var(--surface-2); border: 1px solid var(--border); border-radius: 999px; padding: 5px 11px; min-height: 32px; }
.legend-item b { color: var(--text); font-variant-numeric: tabular-nums; }
.legend-item:not(:disabled):hover { border-color: var(--primary); color: var(--text); }
.legend-item:disabled { cursor: default; opacity: 1; }

.ops-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 8px; }
.ops-item {
  display: flex; align-items: center; gap: 9px; padding: 9px 11px; min-height: var(--tap);
  border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface-2);
  color: var(--text); text-decoration: none !important; font-size: 0.84rem;
}
.ops-item:hover { border-color: color-mix(in srgb, var(--tone) 60%, var(--border)); }
.ops-ic { width: 28px; height: 28px; border-radius: 8px; display: grid; place-items: center; background: color-mix(in srgb, var(--tone) 15%, transparent); color: var(--tone-ink); flex: none; }
.ops-l { flex: 1; min-width: 0; color: var(--text-2); line-height: 1.25; }
.ops-item b { font-size: 1.05rem; font-variant-numeric: tabular-nums; }
.ops-item.is-zero { opacity: .55; }

.sla-body { display: flex; align-items: center; gap: 20px; padding: 16px; flex-wrap: wrap; }
.sla-stats { flex: 1; min-width: 180px; display: grid; gap: 7px; }
.mini-stat { display: flex; align-items: center; gap: 8px; font-size: 0.84rem; color: var(--text-2); }
.mini-stat b { margin-left: auto; color: var(--text); font-variant-numeric: tabular-nums; }
.sla-stats .divider { margin: 4px 0; }
.sla-targets { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; padding: 0 16px 14px; font-size: 0.74rem; color: var(--text-muted); }
.ring-track { fill: none; stroke: var(--surface-3); }
.ring-value { fill: none; stroke-linecap: round; transition: stroke-dasharray .6s ease; }
.ring-good .ring-value { stroke: var(--green); }
.ring-warn .ring-value { stroke: var(--amber); }
.ring-bad .ring-value { stroke: var(--red); }
.ring-text { fill: var(--text); font-size: 20px; font-weight: 800; }

.trend { padding: 14px 16px 12px; display: grid; gap: 12px; }
.trend-row { display: grid; gap: 4px; }
.trend-meta { display: flex; align-items: center; gap: 7px; font-size: 0.8rem; color: var(--text-2); }
.trend-meta b { color: var(--text); margin-left: 2px; }
.spark { width: 100%; height: 48px; overflow: visible; }
.spark-line { fill: none; stroke-width: 2; vector-effect: non-scaling-stroke; stroke-linejoin: round; stroke-linecap: round; }
.spark-area { opacity: .16; }
.spark-new .spark-line { stroke: var(--blue); } .spark-new .spark-area { fill: var(--blue); }
.spark-ok .spark-line { stroke: var(--green); } .spark-ok .spark-area { fill: var(--green); }
.trend-axis { display: flex; justify-content: space-between; font-size: 0.7rem; color: var(--text-muted); }

.bars { display: grid; gap: 8px; }
.bar-row { display: grid; grid-template-columns: minmax(0, 1.3fr) minmax(60px, 1fr) auto; align-items: center; gap: 10px; font-size: 0.84rem; border-radius: 8px; padding: 2px 4px; margin: 0 -4px; }
.bar-row.is-link { cursor: pointer; }
.bar-row.is-link:hover { background: var(--surface-2); }
.bar-label { min-width: 0; display: flex; align-items: center; gap: 6px; overflow: hidden; white-space: nowrap; }
.bar-name { overflow: hidden; text-overflow: ellipsis; }
.bar-track { height: 8px; border-radius: 999px; background: var(--surface-3); overflow: hidden; }
.bar-fill { display: block; height: 100%; border-radius: 999px; background: var(--tone, var(--primary)); transition: width .5s ease; }
.bar-val { font-weight: 700; font-variant-numeric: tabular-nums; min-width: 26px; text-align: right; }
.urg-dot { display: inline-grid; place-items: center; min-width: 18px; height: 18px; padding: 0 4px; border-radius: 999px; font-size: 0.64rem; font-weight: 800; background: color-mix(in srgb, var(--red) 18%, transparent); color: var(--red-ink); }

/* Stat cards (reports) */
.stat-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 10px; padding: 14px; }
.stat { background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 12px 14px; display: flex; flex-direction: column; gap: 5px; }
.stat .n { font-size: 1.45rem; font-weight: 800; line-height: 1; font-variant-numeric: tabular-nums; }
.stat .l { font-size: 0.74rem; color: var(--text-muted); font-weight: 600; }
.stat.accent-danger .n { color: var(--red-ink); }
.stat.accent-warn .n { color: var(--amber-ink); }
.stat.accent-ok .n { color: var(--green-ink); }
.stat.accent-primary .n { color: var(--primary-ink); }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.dist-row { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 9px 2px; border-bottom: 1px solid var(--border); font-size: 0.87rem; }
.dist-row:last-child { border-bottom: none; }

/* Toolbar + filters */
.toolbar { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 10px; align-items: center; }
.toolbar select { width: auto; min-width: 128px; min-height: 40px; }
.search { flex: 1 1 260px; min-width: 200px; position: relative; }
.search > svg { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--text-muted); pointer-events: none; }
.search input { padding-left: 38px; min-height: 40px; }
.quick-filters { display: flex; gap: 6px; overflow-x: auto; padding: 2px 2px 10px; margin: 0 -2px; scrollbar-width: none; }
.quick-filters::-webkit-scrollbar { display: none; }
.qf {
  flex: none; min-height: 34px; padding: 6px 13px; border-radius: 999px; font-size: 0.82rem; font-weight: 600;
  border: 1px solid var(--border-strong); background: var(--surface); color: var(--text-2);
}
.qf:hover { color: var(--text); border-color: var(--primary); }
.qf.active { background: var(--primary); border-color: var(--primary); color: #fff; }
.qf-danger.active { background: var(--red); border-color: var(--red); }
.list-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; min-height: 30px; margin-bottom: 10px; font-size: 0.82rem; color: var(--text-muted); }
.list-meta .count b { color: var(--text); }
.filter-pill { display: inline-flex; align-items: center; gap: 5px; font-size: 0.76rem; padding: 3px 6px 3px 10px; border-radius: 999px; background: var(--primary-soft); color: var(--text-2); border: 1px solid color-mix(in srgb, var(--primary) 30%, transparent); min-height: 28px; }
.filter-pill b { color: var(--text); font-weight: 650; }
.filter-pill svg { opacity: .7; }
.filter-pill:hover svg { opacity: 1; color: var(--red-ink); }

/* Ticket cards */
.ticket-list { display: flex; flex-direction: column; gap: 8px; }
#ticket-list { transition: opacity .15s; }
#ticket-list.is-loading { opacity: .55; pointer-events: none; }
.ticket-row {
  --stripe: var(--border-strong);
  position: relative; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 13px 16px 13px 18px; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 14px;
  align-items: center; color: var(--text); text-decoration: none !important; box-shadow: var(--shadow-sm);
  transition: border-color .15s, transform .1s, box-shadow .15s;
}
.ticket-row::before { content: ""; position: absolute; left: 0; top: 10px; bottom: 10px; width: 4px; border-radius: 0 4px 4px 0; background: var(--stripe); }
.ticket-row.urg-Critical, .detail-top.urg-Critical { --stripe: var(--red); }
.ticket-row.urg-High, .detail-top.urg-High { --stripe: var(--orange); }
.ticket-row.urg-Medium, .detail-top.urg-Medium { --stripe: var(--blue); }
.ticket-row.urg-Low, .detail-top.urg-Low { --stripe: var(--slate); }
.ticket-row:hover { border-color: var(--border-strong); box-shadow: var(--shadow); transform: translateY(-1px); }
.tr-main { min-width: 0; }
.tr-top { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; }
.tnum { font-size: 0.74rem; font-weight: 800; color: var(--primary-ink); letter-spacing: .02em; font-family: var(--mono); }
.ttitle { font-weight: 650; margin: 3px 0 5px; word-break: break-word; line-height: 1.35; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.tmeta { font-size: 0.78rem; color: var(--text-muted); display: flex; flex-wrap: wrap; gap: 4px 14px; }
.meta-i { display: inline-flex; align-items: center; gap: 5px; }
.meta-i svg { opacity: .75; }
.sched-chip { color: var(--indigo-ink); font-weight: 600; }
.unassigned { color: var(--orange-ink); font-weight: 600; }
.tbadges { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.aging { font-size: 0.74rem; color: var(--text-muted); }
.tr-top .aging { margin-left: auto; }
.aging.hot { color: var(--red-ink); font-weight: 650; }

/* Tables */
.table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; border-radius: inherit; }
table.data { width: 100%; border-collapse: separate; border-spacing: 0; min-width: 560px; }
table.data th {
  position: sticky; top: 0; z-index: 1; text-align: left; font-size: 0.7rem; text-transform: uppercase; letter-spacing: .06em;
  color: var(--text-muted); padding: 11px 12px; border-bottom: 1px solid var(--border); background: var(--surface-2); white-space: nowrap; font-weight: 700;
}
table.data th:first-child { border-top-left-radius: var(--radius); }
table.data th:last-child { border-top-right-radius: var(--radius); }
table.data td { padding: 11px 12px; border-bottom: 1px solid var(--border); font-size: 0.86rem; vertical-align: middle; }
table.data tbody tr:last-child td { border-bottom: 0; }
table.data tbody tr:hover td { background: var(--surface-2); }
table.data th.num, table.data td.num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.row-muted td { opacity: .62; }
.person { display: flex; align-items: center; gap: 10px; min-width: 0; }
.dt-panel { overflow: hidden; }
table.data.dt { min-width: 1080px; }
table.data.dt th.dt-sortable { cursor: pointer; user-select: none; }
table.data.dt th.dt-sortable:hover, table.data.dt th.dt-on { color: var(--text); }
.dt-arrow { margin-left: 5px; font-size: 0.62em; opacity: .3; }
th.dt-on .dt-arrow { opacity: 1; color: var(--primary-ink); }
table.data.dt tr.dt-row { cursor: pointer; }
table.data.dt tr.dt-row td:first-child { box-shadow: inset 3px 0 0 var(--stripe, transparent); }
table.data.dt tr.urg-Critical { --stripe: var(--red); }
table.data.dt tr.urg-High { --stripe: var(--orange); }
.dt-num { font-size: 0.78rem; font-weight: 800; color: var(--primary-ink); white-space: nowrap; font-family: var(--mono); }
.dt-subject { display: block; max-width: 320px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dt-nowrap { white-space: nowrap; }
.dt-foot { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; padding: 10px 14px; border-top: 1px solid var(--border); background: var(--surface-2); font-size: 0.8rem; border-radius: 0 0 var(--radius) var(--radius); }
.dt-foot-right { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.dt-size { display: flex; align-items: center; gap: 6px; color: var(--text-muted); margin: 0; font-weight: 500; }
.dt-size select { width: auto; min-width: 76px; min-height: 34px; padding: 4px 30px 4px 8px; font-size: 0.8rem; }
.btn-outline.dt-pg { min-height: 34px; min-width: 38px; padding: 4px 10px; font-size: 1rem; }

/* Row actions */
.row-actions { width: 1%; white-space: nowrap; text-align: right; }
.act-group { display: inline-flex; align-items: center; gap: 2px; justify-content: flex-end; }
.act-btn {
  background: transparent; border: 1px solid transparent; color: var(--text-2);
  width: 36px; height: 36px; border-radius: 9px; flex: none; display: inline-grid; place-items: center; padding: 0;
  transition: background .12s, color .12s, border-color .12s;
}
.act-btn:hover { background: var(--surface-3); color: var(--text); border-color: var(--border); }
.act-btn.act-danger:hover { background: var(--red); border-color: var(--red); color: #fff; }
.act-btn:disabled { opacity: .3; }
.act-btn:disabled:hover { background: transparent; border-color: transparent; color: var(--text-2); }
.team-row .act-group { margin-left: auto; }

/* Ticket detail */
.detail-nav { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 10px; }
.back-link { display: inline-flex; align-items: center; gap: 4px; color: var(--text-2); font-weight: 600; font-size: 0.88rem; min-height: 36px; padding: 0 8px 0 2px; border-radius: 8px; }
.back-link:hover { color: var(--text); text-decoration: none; background: var(--surface-2); }
.detail-top { --stripe: var(--border-strong); position: relative; padding: 4px 0 16px 16px; margin-bottom: 4px; }
.detail-top::before { content: ""; position: absolute; left: 0; top: 6px; bottom: 18px; width: 4px; border-radius: 4px; background: var(--stripe); }
.detail-id { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.detail-top .tnum { font-size: 0.86rem; }
.detail-top h2 { font-size: clamp(1.2rem, 2.4vw, 1.55rem); font-weight: 750; word-break: break-word; margin: 4px 0 8px; }
.detail-headline { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; font-size: 0.84rem; }
.detail-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.detail-main { min-width: 0; display: grid; gap: 16px; }
.detail-main .panel + .panel { margin-top: 0; }
.detail-side { display: flex; flex-direction: column; gap: 14px; position: sticky; top: calc(var(--topbar-h) + 14px); max-height: calc(100dvh - var(--topbar-h) - 28px); overflow-y: auto; overscroll-behavior: contain; padding-bottom: 2px; }
.detail-side .panel + .panel { margin-top: 0; }
.detail-skeleton { display: grid; gap: 12px; }
.desc { white-space: pre-wrap; word-break: break-word; font-size: 0.95rem; line-height: 1.6; padding: 12px 14px; background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); margin-bottom: 16px; }
.facts { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 12px 18px; }
.fact { min-width: 0; }
.fact dt { display: flex; align-items: center; gap: 6px; font-size: 0.7rem; text-transform: uppercase; letter-spacing: .06em; color: var(--text-muted); font-weight: 700; margin-bottom: 3px; }
.fact dd { font-size: 0.88rem; word-break: break-word; display: flex; align-items: center; flex-wrap: wrap; gap: 5px; }
.resolution { display: flex; gap: 10px; margin-top: 16px; padding: 12px 14px; border-radius: var(--radius-sm); background: color-mix(in srgb, var(--green) 10%, transparent); border: 1px solid color-mix(in srgb, var(--green) 35%, transparent); }
.resolution svg { color: var(--green-ink); margin-top: 2px; }
.resolution b { font-size: 0.8rem; color: var(--green-ink); }
.resolution p { white-space: pre-wrap; font-size: 0.9rem; margin-top: 2px; }

.side-panel .card-pad { padding: 14px; }
.side-panel .field { margin-bottom: 10px; }
.status-now { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; }
.status-now > svg { color: var(--text-muted); }
.status-when { display: inline-flex; align-items: center; gap: 4px; font-size: 0.76rem; color: var(--text-muted); }
.status-note { display: flex; align-items: flex-start; gap: 7px; font-size: 0.82rem; color: var(--text-2); line-height: 1.45; background: var(--surface-2); border-radius: var(--radius-sm); padding: 9px 11px; }
.status-note svg { margin-top: 2px; color: var(--text-muted); }
.next-steps { display: grid; gap: 8px; }
.more-status { margin-top: 10px; }
.more-status summary, .more-details summary, .assign-adv summary {
  cursor: pointer; font-size: 0.84rem; font-weight: 600; color: var(--text-2); min-height: 36px; display: flex; align-items: center; gap: 6px; list-style: none; border-radius: 8px;
}
.more-status summary::-webkit-details-marker, .more-details summary::-webkit-details-marker, .assign-adv summary::-webkit-details-marker { display: none; }
.more-status summary::before, .more-details summary::before, .assign-adv summary::before { content: "›"; font-size: 1.2rem; line-height: 1; transition: transform .15s; color: var(--text-muted); }
details[open] > summary::before { transform: rotate(90deg); }
.more-status[open] summary { margin-bottom: 8px; }
.more-details { border: 1px dashed var(--border-strong); border-radius: var(--radius-sm); padding: 4px 12px; margin-bottom: 14px; }
.more-details[open] { padding-bottom: 4px; }
.more-details[open] summary { margin-bottom: 8px; }
.sla-panel { --tone: var(--green); }
.sla-panel.sla-warn { --tone: var(--orange); }
.sla-panel.sla-bad { --tone: var(--red); border-color: color-mix(in srgb, var(--red) 40%, var(--border)); }
.sla-panel.sla-idle { --tone: var(--slate); }
.sla-meter { height: 8px; border-radius: 999px; background: var(--surface-3); overflow: hidden; }
.sla-meter span { display: block; height: 100%; border-radius: 999px; background: var(--tone, var(--green)); }
.sla-line { font-size: 0.86rem; margin-top: 10px; font-weight: 550; }

/* Timeline */
.timeline { list-style: none; display: flex; flex-direction: column; gap: 4px; position: relative; }
.tl-item { display: flex; gap: 11px; position: relative; padding: 6px 0; }
.tl-item.sys .tl-ic {
  width: 30px; height: 30px; flex: none; border-radius: 50%; display: grid; place-items: center;
  background: var(--surface-2); color: var(--text-muted); border: 1px solid var(--border); margin-top: 1px;
}
.tl-item.sys .tl-msg { font-size: 0.84rem; color: var(--text-2); }
.tl-sub { font-size: 0.74rem; color: var(--text-muted); margin-top: 2px; }
.tl-avatar { width: 30px; height: 30px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: 0.68rem; font-weight: 800; color: #fff; background: linear-gradient(135deg, var(--sky), var(--indigo)); margin-top: 2px; }
.tl-item.mine .tl-avatar { background: linear-gradient(135deg, var(--primary), #8b5cf6); }
.tl-body { flex: 1; min-width: 0; }
.tl-item.msg .tl-body { background: var(--surface-2); border: 1px solid var(--border); border-radius: 4px var(--radius) var(--radius) var(--radius); padding: 10px 13px; }
.tl-item.mine .tl-body { background: var(--primary-soft); border-color: color-mix(in srgb, var(--primary) 25%, transparent); }
.tl-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 4px; font-size: 0.8rem; }
.tl-author { font-weight: 700; }
.tl-role { font-size: 0.66rem; color: var(--text-muted); background: var(--surface); padding: 2px 6px; border-radius: 5px; font-weight: 600; }
.tl-time { margin-left: auto; color: var(--text-muted); font-size: 0.74rem; }
.tl-sub .tl-time { margin-left: 0; }
.tl-msg { white-space: pre-wrap; word-break: break-word; font-size: 0.9rem; line-height: 1.5; }
.tl-atts { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }

/* Attachments */
.att-card { display: inline-flex; align-items: center; gap: 8px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 7px 10px; font-size: 0.8rem; max-width: 240px; color: var(--text); text-decoration: none !important; position: relative; }
.att-card:hover { border-color: var(--primary); }
.att-card .an { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.att-img { flex-direction: column; align-items: stretch; width: 148px; padding: 6px; cursor: zoom-in; }
.att-img .phase-tag { position: absolute; top: 10px; left: 10px; z-index: 1; }
.att-thumb { width: 100%; height: 104px; border-radius: 7px; object-fit: cover; background: var(--surface-3); margin-bottom: 5px; }

/* Lightbox */
.lightbox-overlay { position: fixed; inset: 0; z-index: 120; background: rgba(0,0,0,.86); display: flex; align-items: center; justify-content: center; padding: 16px; }
.lightbox { display: flex; flex-direction: column; gap: 10px; max-width: 100%; max-height: 100%; }
.lightbox-bar { display: flex; align-items: center; gap: 10px; color: #fff; }
.lightbox-name { flex: 1; min-width: 0; font-size: .85rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lightbox-btn { background: rgba(255,255,255,.14); color: #fff; border: none; border-radius: 8px; width: 40px; height: 40px; display: inline-flex; align-items: center; justify-content: center; font-size: 1.2rem; line-height: 1; text-decoration: none !important; }
.lightbox-btn:hover { background: rgba(255,255,255,.28); }
.lightbox-img { max-width: 94vw; max-height: 82vh; border-radius: 8px; object-fit: contain; }

/* Reply + upload */
.reply-box { margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--border); display: grid; gap: 10px; }
.reply-box textarea { min-height: 90px; }
.reply-tools { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.reply-tools select { width: auto; min-height: 36px; }
.upload-zone { border: 1.5px dashed var(--border-strong); border-radius: var(--radius-sm); padding: 16px; text-align: center; color: var(--text-muted); position: relative; cursor: pointer; transition: border-color .15s, background .15s; display: flex; flex-direction: column; align-items: center; gap: 4px; background: var(--surface-2); }
.upload-zone:hover, .upload-zone.dragover { border-color: var(--primary); background: var(--primary-soft); color: var(--text-2); }
.upload-zone input[type=file] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; min-height: 0; }
.upload-zone p b { color: var(--text); }
.upload-zone .hint { margin: 0; }
.preview-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(118px, 1fr)); gap: 8px; }
.preview-list:empty { display: none; }
.preview-card { position: relative; background: var(--surface-2); border: 1px solid var(--border); border-radius: 10px; padding: 7px; font-size: 0.72rem; display: flex; flex-direction: column; gap: 2px; }
.preview-card > svg { margin: 14px auto; color: var(--text-muted); }
.preview-card.is-done { border-color: color-mix(in srgb, var(--green) 45%, var(--border)); }
.preview-card .pc-name { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-weight: 600; }
.preview-card .pc-size { color: var(--text-muted); }
.preview-card img { width: 100%; height: 66px; object-fit: cover; border-radius: 6px; margin-bottom: 4px; }
.pc-remove { position: absolute; top: 4px; right: 4px; width: 26px; height: 26px; border-radius: 50%; background: rgba(0,0,0,.65); color: #fff; border: none; display: grid; place-items: center; z-index: 1; }
.pc-progress { height: 4px; background: var(--border); border-radius: 3px; margin-top: 4px; overflow: hidden; }
.pc-bar { height: 100%; width: 0; background: var(--primary); transition: width .2s; }
.is-done .pc-bar { background: var(--green); }
.pc-err { color: var(--red-ink); margin-top: 4px; }
.pc-retry { background: none; border: none; color: var(--primary-ink); font-size: 0.72rem; text-decoration: underline; padding: 0; }

/* Recommendation + team */
.rec-item { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm); margin-bottom: 8px; background: var(--surface-2); flex-wrap: wrap; }
.rec-item.best { border-color: var(--primary); box-shadow: inset 3px 0 0 var(--primary); }
.rec-info { flex: 1; min-width: 160px; }
.rec-name { font-weight: 650; font-size: 0.9rem; }
.rec-reasons { font-size: 0.74rem; color: var(--text-muted); }
.rec-avail { font-size: 0.7rem; font-weight: 700; padding: 3px 8px; border-radius: 999px; }
.rec-avail.yes { background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green-ink); }
.rec-avail.no { background: color-mix(in srgb, var(--slate) 16%, transparent); color: var(--slate-ink); }
.rec-item .btn-primary, .rec-item .btn-outline { min-height: 34px; padding: 5px 11px; font-size: 0.8rem; }
.team-row { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm); margin-bottom: 8px; background: var(--surface-2); }
.team-row.team-primary { border-color: color-mix(in srgb, var(--primary) 55%, var(--border)); background: var(--primary-soft); }
.team-row.team-collab { background: transparent; border-style: dashed; }
.team-avatar { width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; font-size: 0.74rem; font-weight: 800; background: linear-gradient(135deg, var(--primary), #8b5cf6); color: #fff; flex: none; }
.team-avatar.sm { width: 30px; height: 30px; font-size: 0.66rem; background: var(--surface-3); color: var(--text-2); }
.team-id { flex: 1; min-width: 0; }
.team-name { font-weight: 650; font-size: 0.9rem; overflow: hidden; text-overflow: ellipsis; }
.team-role { font-size: 0.72rem; color: var(--text-muted); }
.team-sub { font-size: 0.68rem; font-weight: 800; letter-spacing: .07em; text-transform: uppercase; color: var(--text-muted); margin: 14px 0 8px; }
.team-empty { display: flex; align-items: center; gap: 7px; font-size: 0.82rem; color: var(--text-muted); padding: 10px 12px; border: 1px dashed var(--border-strong); border-radius: var(--radius-sm); margin-bottom: 8px; }
.team-count { font-size: 0.72rem; font-weight: 700; color: var(--text-muted); background: var(--surface-2); border: 1px solid var(--border); border-radius: 999px; min-width: 24px; text-align: center; padding: 2px 8px; }
.team-actions { display: flex; flex-direction: column; gap: 8px; margin-top: 12px; }
.inv-ctx { border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 12px; margin-bottom: 14px; background: var(--surface-2); }
.inv-ticket { font-weight: 800; font-size: 0.88rem; margin-bottom: 8px; font-family: var(--mono); color: var(--primary-ink); }
.cand-list { max-height: 280px; overflow-y: auto; border: 1px solid var(--border); border-radius: var(--radius-sm); }
.cand-row { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-bottom: 1px solid var(--border); cursor: pointer; margin: 0; font-weight: 500; color: var(--text); min-height: 52px; }
.cand-row:last-child { border-bottom: none; }
.cand-row:hover:not(.is-disabled) { background: var(--surface-2); }
.cand-row:has(input:checked) { background: var(--primary-soft); }
.cand-row.is-disabled { opacity: .5; cursor: not-allowed; }
.cand-main { flex: 1; min-width: 0; }
.cand-name { font-weight: 650; font-size: 0.87rem; }
.cand-meta { display: flex; flex-wrap: wrap; gap: 8px; font-size: 0.72rem; margin-top: 2px; }
.avail { font-weight: 700; padding: 1px 7px; border-radius: 999px; }
.avail-ok { background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green-ink); }
.avail-warn { background: color-mix(in srgb, var(--amber) 16%, transparent); color: var(--amber-ink); }
.avail-off { background: color-mix(in srgb, var(--slate) 16%, transparent); color: var(--slate-ink); }
.assign-sec { margin-bottom: 20px; }
.assign-h { font-size: 0.7rem; font-weight: 800; letter-spacing: .07em; text-transform: uppercase; color: var(--text-muted); margin-bottom: 8px; }

/* Modal */
.modal-overlay { position: fixed; inset: 0; z-index: 100; background: var(--overlay); display: flex; align-items: flex-end; justify-content: center; animation: fadeIn .15s ease; }
.modal {
  background: var(--surface); width: 100%; max-height: 92vh; max-height: 92dvh; display: flex; flex-direction: column;
  border-radius: 20px 20px 0 0; box-shadow: var(--shadow-lg); animation: slideUp .22s ease; border: 1px solid var(--border);
}
.modal-sm { max-width: 440px; } .modal-md { max-width: 560px; } .modal-lg { max-width: 760px; }
.modal-head { padding: 14px 16px 14px 20px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px; flex: none; }
.modal-head h3 { font-size: 1.05rem; font-weight: 750; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.modal-body { padding: 18px 20px; overflow-y: auto; overscroll-behavior: contain; flex: 1; }
.modal-foot { padding: 12px 20px; border-top: 1px solid var(--border); display: flex; gap: 10px; justify-content: flex-end; padding-bottom: calc(12px + var(--safe-b)); flex: none; background: var(--surface); border-radius: 0 0 var(--radius-lg) var(--radius-lg); }
.modal-close { background: none; border: none; color: var(--text-2); width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; flex: none; }
.modal-close:hover { background: var(--surface-2); color: var(--text); }
.confirm-text { color: var(--text-2); font-size: 0.93rem; line-height: 1.6; }
@keyframes slideUp { from { transform: translateY(40px); opacity: .5; } }
@keyframes pop { from { transform: scale(.97); opacity: .5; } }
@keyframes fadeIn { from { opacity: 0; } }
@media (min-width: 641px) {
  .modal-overlay { align-items: center; padding: 24px; }
  .modal { border-radius: var(--radius-lg); animation: pop .16s ease; max-height: 88vh; }
}

/* Toast */
.toast-container { position: fixed; z-index: 200; bottom: calc(18px + var(--safe-b)); left: 50%; transform: translateX(-50%); display: flex; flex-direction: column; gap: 8px; width: calc(100% - 24px); max-width: 420px; pointer-events: none; }
.toast { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: 12px; background: var(--surface-3); border: 1px solid var(--border-strong); border-left: 4px solid var(--blue); box-shadow: var(--shadow-lg); font-size: 0.88rem; font-weight: 500; opacity: 0; transform: translateY(10px); transition: opacity .2s, transform .2s; pointer-events: auto; }
.toast.show { opacity: 1; transform: none; }
.toast .dot { width: 9px; height: 9px; border-radius: 50%; flex-shrink: 0; background: var(--blue); }
.toast.success { border-left-color: var(--green); } .toast.success .dot { background: var(--green); }
.toast.error { border-left-color: var(--red); } .toast.error .dot { background: var(--red); }

/* Import / export */
.ie-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 16px; }
.ie-grid .panel + .panel { margin-top: 0; }
.ie-grid code { font-size: 0.76rem; word-break: break-word; }
.ie-book { margin-bottom: 20px; }
.ie-steps { margin: 0 0 14px; padding-left: 20px; display: grid; gap: 6px; font-size: 0.86rem; color: var(--text-muted); }
.ie-steps b { color: var(--text); font-weight: 600; }
.ie-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.ie-badges { display: flex; gap: 6px; flex-wrap: wrap; }
.ie-sec { border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 10px 12px; }
.ie-sec + .ie-sec { margin-top: 10px; }
.ie-sec-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; flex-wrap: wrap; }
.ie-sec-head h4 { font-size: 0.9rem; font-weight: 700; margin: 0; }
.ie-errs { margin-top: 8px; max-height: 180px; overflow: auto; }
.ie-errs td:first-child { width: 56px; color: var(--text-muted); }
.ie-prev { margin-top: 8px; font-size: 0.82rem; }
.ie-prev summary { cursor: pointer; color: var(--text-muted); padding: 2px 0; }
.ie-prev .table-wrap { margin-top: 6px; max-height: 220px; overflow: auto; }

/* ---------- Schedules --------------------------------------------------- */
.sched-toolbar2 { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-bottom: 14px; }
.sched-weeknav { display: flex; align-items: center; gap: 6px; }
.sched-weeklabel { font-weight: 750; font-size: 0.95rem; margin-left: 6px; font-variant-numeric: tabular-nums; }
.sched-toolbar2-right { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sched-toolbar2-right select { width: auto; }
.sched-toolbar2-right .search { flex: 0 1 220px; min-width: 160px; }
.sched-layout { display: grid; grid-template-columns: 260px minmax(0, 1fr); gap: 14px; align-items: start; }
.sched-layout.sidebar-collapsed { grid-template-columns: 1fr; }
.sched-layout.sidebar-collapsed .sched-side { display: none; }
.sched-side { display: flex; flex-direction: column; gap: 12px; }
.sched-side-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.sched-stat { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 9px 11px; display: flex; flex-direction: column; gap: 1px; }
.sched-stat:first-child { grid-column: 1 / -1; }
.sched-stat .n { font-size: 1.25rem; font-weight: 800; font-variant-numeric: tabular-nums; }
.sched-stat .l { font-size: 0.68rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; font-weight: 700; }
.sched-stat.is-it .n { color: var(--sky-ink); } .sched-stat.is-me .n { color: var(--orange-ink); }
.sched-stat.is-ok .n { color: var(--green-ink); } .sched-stat.is-off .n { color: var(--red-ink); }
.sched-side-sec { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 11px 12px; }
.sched-side-h { font-size: 0.68rem; font-weight: 800; text-transform: uppercase; letter-spacing: 0.07em; color: var(--text-muted); margin-bottom: 8px; }
.sched-techlist { display: flex; flex-direction: column; gap: 2px; max-height: 300px; overflow: auto; }
.sched-techrow { display: flex; align-items: center; gap: 6px; padding: 4px; border-radius: 8px; }
.sched-techrow:hover { background: var(--surface-2); }
.sched-techrow-main { display: flex; align-items: center; gap: 7px; flex: 1; min-width: 0; cursor: pointer; margin: 0; font-weight: 500; min-height: 34px; }
.sched-dot { width: 10px; height: 10px; border-radius: 3px; flex: none; }
.sched-dot.dept-IT { background: var(--sky); } .sched-dot.dept-ME { background: var(--orange); } .sched-dot.sw-off { background: var(--red); }
.sched-techrow-name { font-size: 0.83rem; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text); }
.sched-techrow-open { font-size: 0.7rem; color: var(--text-muted); background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px; padding: 1px 6px; font-variant-numeric: tabular-nums; }
.mini-btn { width: 30px; height: 30px; flex: none; border: 1px solid var(--border); background: transparent; color: var(--text-2); border-radius: 7px; font-size: 0.9rem; line-height: 1; display: grid; place-items: center; }
.mini-btn:hover { background: var(--surface-2); color: var(--text); border-color: var(--primary); }
.sched-legend2 { display: flex; flex-direction: column; gap: 7px; }
.sched-legend2 span { display: inline-flex; align-items: center; gap: 8px; font-size: 0.78rem; color: var(--text-2); }
.sw { width: 12px; height: 12px; border-radius: 3px; display: inline-block; flex: none; }
.sw-it { background: color-mix(in srgb, var(--sky) 45%, transparent); border: 1px solid var(--sky); }
.sw-me { background: color-mix(in srgb, var(--orange) 45%, transparent); border: 1px solid var(--orange); }
.sw-off { background: color-mix(in srgb, var(--red) 30%, transparent); border: 1px solid var(--red); }
.sw-now { background: var(--red); }
.cal-wrap { overflow: auto; max-height: 72vh; border: 1px solid var(--border); border-radius: var(--radius); background: var(--surface); position: relative; box-shadow: var(--shadow-sm); }
.cal { min-width: 760px; }
.cal-head, .cal-body { display: grid; grid-template-columns: 58px repeat(7, minmax(94px, 1fr)); }
.cal-head { position: sticky; top: 0; z-index: 6; background: var(--surface); border-bottom: 1px solid var(--border); }
.cal-corner { position: sticky; left: 0; z-index: 7; background: var(--surface); border-right: 1px solid var(--border); display: grid; place-items: center; }
.cal-sb-toggle { background: transparent; border: 1px solid var(--border); color: var(--text-2); border-radius: 7px; width: 32px; height: 32px; font-size: 0.85rem; }
.cal-sb-toggle:hover { background: var(--surface-2); color: var(--text); }
.cal-dhead { padding: 8px 6px; text-align: center; border-right: 1px solid var(--border); display: flex; flex-direction: column; gap: 1px; }
.cal-dhead .cal-dow { font-size: 0.68rem; font-weight: 800; letter-spacing: 0.06em; text-transform: uppercase; color: var(--text-muted); }
.cal-dhead .cal-dnum { font-size: 1.05rem; font-weight: 750; font-variant-numeric: tabular-nums; }
.cal-dhead.is-today { background: var(--primary-soft); }
.cal-dhead.is-today .cal-dow, .cal-dhead.is-today .cal-dnum { color: var(--primary-ink); }
.cal-gutter { position: sticky; left: 0; z-index: 5; background: var(--surface); border-right: 1px solid var(--border); }
.cal-hr { height: 46px; position: relative; }
.cal-hr span { position: absolute; top: -7px; right: 7px; font-size: 0.66rem; color: var(--text-muted); background: var(--surface); padding: 0 3px; font-variant-numeric: tabular-nums; }
.cal-col { position: relative; border-right: 1px solid var(--border); background-image: repeating-linear-gradient(to bottom, var(--border) 0, var(--border) 1px, transparent 1px, transparent 46px); }
.cal-col.is-today { background-color: color-mix(in srgb, var(--primary) 5%, transparent); }
.cal-ev { position: absolute; overflow: hidden; border-radius: 7px; padding: 4px 6px; text-align: left; border: 1px solid transparent; display: flex; flex-direction: column; color: var(--text); box-shadow: var(--shadow-sm); transition: filter .12s; }
.cal-ev:hover { filter: brightness(1.08); z-index: 3; }
.cal-ev.dept-IT { background: color-mix(in srgb, var(--sky) 22%, var(--surface)); border-color: color-mix(in srgb, var(--sky) 55%, transparent); }
.cal-ev.dept-ME { background: color-mix(in srgb, var(--orange) 22%, var(--surface)); border-color: color-mix(in srgb, var(--orange) 55%, transparent); }
.cal-ev.is-off { background: color-mix(in srgb, var(--red) 16%, var(--surface)); border-color: color-mix(in srgb, var(--red) 50%, transparent); background-image: repeating-linear-gradient(45deg, color-mix(in srgb, var(--red) 12%, transparent) 0 6px, transparent 6px 12px); }
.cal-ev-t { font-size: 0.76rem; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cal-ev-s { font-size: 0.68rem; color: var(--text-2); font-variant-numeric: tabular-nums; }
.cal-ev-s2 { font-size: 0.66rem; color: var(--text-muted); }
.cal-now { position: absolute; left: 0; right: 0; height: 2px; background: var(--red); z-index: 4; pointer-events: none; }
.cal-now-dot { position: absolute; left: -4px; top: -3px; width: 8px; height: 8px; border-radius: 50%; background: var(--red); }
.sched-pop { position: fixed; z-index: 90; width: 260px; background: var(--surface); border: 1px solid var(--border-strong); border-radius: var(--radius); box-shadow: var(--shadow-lg); padding: 12px 14px; }
.sched-pop .pop-head { display: flex; align-items: center; gap: 7px; font-size: 0.92rem; margin-bottom: 9px; }
.sched-pop .pop-row { display: flex; justify-content: space-between; gap: 12px; font-size: 0.82rem; padding: 3px 0; }
.sched-pop .pop-row span { color: var(--text-muted); }
.sched-pop .pop-row b { text-align: right; }
.sched-pop .pop-foot { margin-top: 11px; display: flex; justify-content: flex-end; }
.sched-tech { margin-bottom: 14px; }
.sched-tech-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--border); flex-wrap: wrap; }
.sched-tech-id { display: flex; align-items: center; gap: 11px; min-width: 0; }
.sched-avatar { width: 38px; height: 38px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--border); display: grid; place-items: center; font-weight: 800; font-size: 0.8rem; color: var(--text-2); flex: none; }
.sched-dept-IT .sched-avatar { background: color-mix(in srgb, var(--sky) 14%, transparent); color: var(--sky-ink); }
.sched-dept-ME .sched-avatar { background: color-mix(in srgb, var(--orange) 14%, transparent); color: var(--orange-ink); }
.sched-tech-name { display: flex; align-items: center; gap: 8px; font-weight: 700; }
.sched-tech-sub { color: var(--text-muted); font-size: 0.78rem; margin-top: 2px; }
.sched-tech-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.sched-body { padding: 14px 16px; display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); gap: 8px; }
.sched-body > .sched-emptyhint, .sched-body > .sched-timeoff { grid-column: 1 / -1; }
.sched-daycol { background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); overflow: hidden; display: flex; flex-direction: column; min-width: 0; }
.sched-daycol.is-today { border-color: var(--primary); box-shadow: inset 0 0 0 1px var(--primary); }
.sched-dayname { text-align: center; font-size: 0.68rem; font-weight: 800; letter-spacing: 0.06em; text-transform: uppercase; color: var(--text-muted); padding: 6px 4px; border-bottom: 1px solid var(--border); background: var(--surface); }
.sched-daycol.is-today .sched-dayname { color: var(--primary-ink); background: var(--primary-soft); }
.sched-daybody { padding: 6px; display: flex; flex-direction: column; gap: 5px; min-height: 58px; }
.sched-block { display: flex; align-items: center; gap: 4px; justify-content: space-between; font-size: 0.74rem; font-weight: 650; padding: 5px 6px; border-radius: 7px; border: 1px solid transparent; }
.sched-dept-IT .sched-block { background: color-mix(in srgb, var(--sky) 15%, transparent); border-color: color-mix(in srgb, var(--sky) 40%, transparent); }
.sched-dept-ME .sched-block { background: color-mix(in srgb, var(--orange) 15%, transparent); border-color: color-mix(in srgb, var(--orange) 40%, transparent); }
.sched-time { white-space: nowrap; }
.sched-off-cell { text-align: center; font-size: 0.72rem; color: var(--text-muted); padding: 8px 0; opacity: 0.7; }
.sched-del { background: transparent; border: none; color: var(--text-muted); line-height: 0; padding: 4px; border-radius: 6px; flex: none; }
.sched-del:hover { color: #fff; background: var(--red); }
.sched-emptyhint { font-size: 0.8rem; color: var(--text-muted); background: var(--surface-2); border: 1px dashed var(--border-strong); border-radius: var(--radius-sm); padding: 10px 12px; }
.sched-timeoff { margin-top: 4px; padding-top: 12px; border-top: 1px solid var(--border); }
.sched-timeoff-label { font-size: 0.7rem; font-weight: 800; text-transform: uppercase; letter-spacing: 0.06em; color: var(--red-ink); margin-bottom: 8px; }
.sched-timeoff-list { display: flex; flex-wrap: wrap; gap: 8px; }
.sched-offblock { display: flex; align-items: center; gap: 8px; font-size: 0.8rem; padding: 6px 10px; border-radius: 8px; background: color-mix(in srgb, var(--red) 10%, transparent); border: 1px solid color-mix(in srgb, var(--red) 35%, transparent); }
.sched-offblock-reason { color: var(--text-2); font-size: 0.76rem; }

/* ---------- Reports ------------------------------------------------------ */
.tabbar { display: flex; gap: 6px; margin-bottom: 14px; overflow-x: auto; scrollbar-width: none; padding: 2px; }
.tabbar::-webkit-scrollbar { display: none; }
.panel .tabbar { padding: 12px 14px 0; margin-bottom: 4px; }
.tabbar .tab { flex: none; background: var(--surface); border: 1px solid var(--border-strong); color: var(--text-2); border-radius: 999px; min-height: 36px; padding: 6px 14px; font-size: 0.82rem; font-weight: 600; }
.tabbar .tab:hover { color: var(--text); border-color: var(--primary); }
.tabbar .tab.active { background: var(--primary); border-color: var(--primary); color: #fff; }
.insight-brief { padding: 16px; font-size: 0.98rem; line-height: 1.7; background: var(--surface-2); border-left: 3px solid var(--primary); border-radius: var(--radius-sm); margin: 14px; }
.insight-list { list-style: none; padding: 0 16px 14px; display: grid; gap: 8px; }
.insight-list li { position: relative; padding-left: 20px; font-size: 0.9rem; color: var(--text-2); }
.insight-list li::before { content: "▸"; position: absolute; left: 4px; color: var(--primary-ink); }
.insight-list li.muted::before { content: ""; }
.report-filters .field { margin-bottom: 12px; }
.report-filters .field-row { grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); }

/* ---------- Charts (public/charts.js) ------------------------------------ */
.viz-body { padding: 12px 16px 16px; min-height: 120px; position: relative; }
.viz-svg { display: block; overflow: visible; max-width: 100%; }
.viz-svg:focus-visible { outline: 2px solid var(--primary); outline-offset: 2px; border-radius: 6px; }
.viz-gridline { stroke: var(--viz-grid); stroke-width: 1; shape-rendering: crispEdges; }
.viz-base { stroke: var(--viz-axis); stroke-width: 1; shape-rendering: crispEdges; }
.viz-tick { fill: var(--text-muted); font-size: 11px; font-variant-numeric: tabular-nums; }
.viz-cat { fill: var(--text-2); font-size: 12px; }
.viz-label { fill: var(--text); font-size: 11.5px; font-weight: 700; }
.viz-center { fill: var(--text); font-size: 26px; font-weight: 800; }
.viz-center-sub { fill: var(--text-muted); font-size: 11px; }
.viz-line { fill: none; stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
.viz-area { opacity: 0.12; }
.viz-dot { stroke: var(--surface); stroke-width: 2; }
.viz-cross { stroke: var(--text-muted); stroke-width: 1; shape-rendering: crispEdges; pointer-events: none; }
.viz-bar { transition: opacity .12s, filter .12s; }
.viz-cell { transition: stroke .1s; stroke: transparent; stroke-width: 2; }
.viz-hitrow { fill: transparent; }
.viz-row { outline: none; cursor: default; }
.viz-row:hover .viz-hitrow, .viz-row:focus .viz-hitrow { fill: color-mix(in srgb, var(--text) 5%, transparent); }
.viz-row:hover .viz-bar, .viz-row:focus .viz-bar { filter: brightness(1.12); }
.viz-row:focus-visible .viz-hitrow { stroke: var(--primary); stroke-width: 2; }
.viz-row:hover .viz-cell, .viz-row:focus .viz-cell { stroke: var(--text); }
.is-selectable, .viz-row.is-selectable { cursor: pointer; }
.viz-empty { color: var(--text-muted); font-size: 0.86rem; text-align: center; padding: 34px 10px; }
.viz-legend { display: flex; flex-wrap: wrap; gap: 4px 14px; margin-bottom: 8px; font-size: 0.78rem; color: var(--text-2); }
.viz-legend-item { display: inline-flex; align-items: center; gap: 6px; }
.viz-key { display: inline-block; flex: none; background: var(--k); }
.viz-key.is-box { width: 10px; height: 10px; border-radius: 3px; }
.viz-key.is-line { width: 14px; height: 2px; border-radius: 2px; }
.viz-tip {
  position: fixed; z-index: 300; pointer-events: none; min-width: 150px; max-width: 280px;
  background: var(--surface); color: var(--text); border: 1px solid var(--border-strong);
  border-radius: 10px; box-shadow: var(--shadow-lg); padding: 9px 11px; font-size: 0.8rem;
}
.viz-tip-title { font-weight: 700; margin-bottom: 5px; color: var(--text-2); font-size: 0.76rem; }
.viz-tip-row { display: flex; align-items: center; gap: 8px; padding: 2px 0; }
.viz-tip-row b { font-variant-numeric: tabular-nums; min-width: 34px; }
.viz-tip-row span { color: var(--text-muted); }
.viz-tip-foot { margin-top: 6px; padding-top: 6px; border-top: 1px solid var(--border); color: var(--text-muted); font-size: 0.72rem; }
.viz-donut { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; justify-content: center; }
.viz-donut-legend { flex: 1; min-width: 170px; display: grid; gap: 2px; }
.viz-donut-row {
  display: grid; grid-template-columns: auto 1fr auto 48px; align-items: center; gap: 8px; width: 100%;
  background: none; border: 0; border-radius: 8px; padding: 6px 8px; font-size: 0.84rem; color: var(--text-2); text-align: left; min-height: 34px;
}
button.viz-donut-row:hover { background: var(--surface-2); color: var(--text); }
.viz-donut-row b { color: var(--text); font-variant-numeric: tabular-nums; text-align: right; }
.viz-donut-row em { font-style: normal; color: var(--text-muted); font-size: 0.76rem; text-align: right; font-variant-numeric: tabular-nums; }
.viz-scale { display: flex; align-items: center; justify-content: flex-end; gap: 8px; font-size: 0.72rem; color: var(--text-muted); margin-top: 6px; }
.viz-scale i { width: 120px; height: 8px; border-radius: 999px; display: inline-block; }
.viz-table { max-height: 360px; overflow: auto; border: 1px solid var(--border); border-radius: var(--radius-sm); }
.viz-table table.data { min-width: 0; }

/* ---------- BI dashboard ------------------------------------------------- */
.bi-filter-toggle { display: none; margin-bottom: 10px; }
.bi-filters {
  display: flex; flex-wrap: wrap; align-items: flex-end; gap: 10px; padding: 12px 14px; margin-bottom: 10px;
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-sm);
}
.bi-filter { display: flex; flex-direction: column; gap: 4px; min-width: 128px; flex: 1 1 128px; max-width: 220px; }
.bi-filter label { margin: 0; font-size: 0.7rem; text-transform: uppercase; letter-spacing: .06em; color: var(--text-muted); font-weight: 700; }
.bi-filter select, .bi-filter input { min-height: 38px; padding-top: 6px; padding-bottom: 6px; font-size: 0.86rem; }
.bi-filter.is-set select { border-color: var(--primary); background-color: var(--primary-soft); }
.bi-period { flex: 2 1 460px; max-width: 540px; display: grid; grid-template-columns: minmax(130px, 1fr) minmax(0, 2.3fr); column-gap: 8px; }
.bi-period label { grid-column: 1 / -1; }
.bi-range { display: flex; align-items: center; gap: 6px; }
.bi-range span { color: var(--text-muted); }
.bi-range input { min-width: 0; flex: 1; padding-left: 8px; padding-right: 6px; }
.bi-filter-end { flex: 0 0 auto; min-width: 0; justify-content: flex-end; }
.bi-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-bottom: 14px; min-height: 28px; }
.bi-period-chip { display: inline-flex; align-items: center; gap: 6px; font-size: 0.8rem; font-weight: 600; color: var(--text); padding: 3px 4px; }
.d-body { transition: opacity .15s; }
.d-body.is-loading { opacity: .5; pointer-events: none; }
.kpi-foot { display: flex; align-items: flex-end; justify-content: space-between; gap: 8px; min-height: 26px; }
.kpi-delta { font-size: 0.74rem; font-weight: 700; white-space: nowrap; }
.kpi-delta .muted { font-weight: 500; }
.kpi-delta.good { color: var(--green-ink); }
.kpi-delta.bad { color: var(--red-ink); }
.kpi-delta.flat { color: var(--text-muted); font-weight: 600; }
.kpi-spark { width: 90px; height: 26px; flex: none; }
.spark-kpi { width: 90px; height: 26px; }
.spark-kpi .spark-line { stroke: var(--tone, var(--primary)); }
.spark-kpi .spark-area { fill: var(--tone, var(--primary)); }
.kpi-grid-bi { grid-template-columns: repeat(auto-fit, minmax(165px, 1fr)); margin-bottom: 18px; }
.kpi-grid-fit { grid-template-columns: repeat(auto-fit, minmax(165px, 1fr)); }
.bi-grid { grid-template-columns: repeat(auto-fill, minmax(420px, 1fr)); }
.viz-card { display: flex; flex-direction: column; }
.viz-head { min-width: 0; }
.viz-head p { font-size: 0.74rem; color: var(--text-muted); margin-top: 2px; }
.viz-actions { display: flex; gap: 2px; flex: none; }
.act-btn.is-on { background: var(--primary-soft); color: var(--primary-ink); }
.dt-subject-sm { display: none; }
.menu-wrap { position: relative; }
.menu {
  position: absolute; right: 0; top: calc(100% + 6px); z-index: 50; width: 300px; padding: 6px;
  background: var(--surface); border: 1px solid var(--border-strong); border-radius: var(--radius); box-shadow: var(--shadow-lg);
}
.menu button {
  display: flex; align-items: flex-start; gap: 10px; width: 100%; text-align: left; background: none; border: 0;
  border-radius: 8px; padding: 9px 10px; color: var(--text); min-height: 44px;
}
.menu button:hover, .menu button:focus-visible { background: var(--surface-2); outline: none; }
.menu button svg { margin-top: 2px; color: var(--primary-ink); }
.menu button span { display: flex; flex-direction: column; }
.menu button small { color: var(--text-muted); font-size: 0.74rem; margin-top: 1px; }

/* ---------- 5. Responsive ----------------------------------------------- */
@media (min-width: 1500px) {
  .app-view { max-width: 1440px; }
}
@media (max-width: 1100px) {
  .dash-grid .span-2 { grid-column: auto; }
  .bi-grid { grid-template-columns: minmax(0, 1fr); }
  .detail-grid { grid-template-columns: minmax(0, 1fr) 300px; }
}
@media (max-width: 960px) {
  .detail-grid { grid-template-columns: 1fr; }
  .grid-2 { grid-template-columns: 1fr; }
  /* Status + SLA + team come first: the action is the first thing under the title. */
  .detail-side { order: -1; position: static; max-height: none; overflow: visible; }
  .auth-layout { grid-template-columns: 1fr; }
  .auth-hero { display: none; }
  .auth-mobile-brand { display: block; }
  .sched-layout { grid-template-columns: 1fr; }
  .sched-side-stats { grid-template-columns: repeat(3, 1fr); }
  .sched-stat:first-child { grid-column: auto; }
}
@media (max-width: 760px) {
  :root { --topbar-h: 54px; }
  /* 16px inputs stop iOS from zooming on focus */
  input, select, textarea { font-size: 16px; min-height: 44px; }
  .sidebar {
    position: fixed; left: 0; top: 0; z-index: 60; height: 100vh; height: 100dvh; width: min(84vw, 300px);
    transform: translateX(-104%); transition: transform .22s ease; box-shadow: var(--shadow-lg);
    padding-bottom: calc(16px + var(--safe-b));
  }
  .app-shell.drawer-open .sidebar { transform: none; }
  .drawer-close { display: grid; place-items: center; }
  .hamburger { display: grid; }
  .topbar { padding: 0 8px 0 6px; gap: 4px; }
  .btn-report { min-height: 38px; padding: 6px 12px; }
  .btn-report .lbl-long { display: none; }
  .app-view { padding: 16px 14px calc(var(--bottom-h) + 24px + var(--safe-b)); }
  .page-head h2 { font-size: 1.25rem; }
  .hide-sm { display: none !important; }
  .field-row { grid-template-columns: 1fr; gap: 0; }
  .report-filters .field-row { grid-template-columns: 1fr 1fr; gap: 0 10px; }
  .bi-filter-toggle { display: flex; }
  .bi-filters { display: none; }
  .bi-filters.is-open { display: grid; grid-template-columns: 1fr 1fr; }
  .bi-filter { max-width: none; min-width: 0; }
  .bi-period { grid-column: 1 / -1; max-width: none; grid-template-columns: 1fr; row-gap: 6px; }
  .bi-filter-end { grid-column: 1 / -1; }
  .bi-filter-end .btn-sm { width: 100%; }
  .viz-body { padding: 10px 12px 14px; }
  .kpi-grid-bi { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kpi-spark { display: none; }
  .menu { position: fixed; left: 12px; right: 12px; top: auto; bottom: calc(var(--bottom-h) + 12px + var(--safe-b)); width: auto; }
  #d-detail table.data.table-cards td:nth-child(2), #d-detail table.data.table-cards td:nth-child(4), #d-detail table.data.table-cards td:nth-child(7) { display: none; }
  #d-detail table.data.table-cards tr { padding: 10px 14px; }
  #d-detail .dt-subject-sm { display: block; font-weight: 600; margin-top: 2px; }
  .bottom-nav {
    display: flex; position: fixed; left: 0; right: 0; bottom: 0; z-index: 40;
    background: color-mix(in srgb, var(--bg-2) 92%, transparent);
    -webkit-backdrop-filter: blur(12px); backdrop-filter: blur(12px);
    border-top: 1px solid var(--border); padding: 4px 4px calc(4px + var(--safe-b));
  }
  .bn-item {
    flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 2px; min-height: 54px;
    background: none; border: none; color: var(--text-muted); font-size: 0.66rem; font-weight: 650; border-radius: 12px; text-decoration: none !important; position: relative;
  }
  .bn-item.active { color: var(--primary-ink); }
  .bn-item.active::after { content: ""; position: absolute; top: 2px; width: 26px; height: 3px; border-radius: 3px; background: var(--primary); }
  .app-shell:not([hidden]) ~ .toast-container { bottom: calc(var(--bottom-h) + 12px + var(--safe-b)); }

  .kpi-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
  .kpi { padding: 12px 13px; }
  .kpi-n { font-size: 1.6rem; }
  .kpi-icon { width: 28px; height: 28px; }
  .dash-grid { grid-template-columns: 1fr; }
  .ops-grid { grid-template-columns: 1fr 1fr; }
  .sla-body { justify-content: center; }

  .toolbar .search { flex-basis: 100%; }
  .toolbar select { flex: 1 1 calc(50% - 4px); min-width: 0; }
  .toolbar .seg { flex: 1 1 100%; }
  .toolbar .seg .seg-b { flex: 1; }

  .ticket-row { grid-template-columns: 1fr; gap: 8px; padding: 12px 14px 12px 16px; }
  .tbadges { flex-direction: row; flex-wrap: wrap; align-items: center; justify-content: flex-start; }

  .facts { grid-template-columns: 1fr 1fr; }
  .side-panel .btn-lg { min-height: 52px; }
  .act-btn { width: 42px; height: 42px; }
  .dt-foot { justify-content: center; }
  .dt-foot-right { justify-content: center; width: 100%; }
  .checklist { grid-template-columns: 1fr; }

  /* Admin tables become stacked cards */
  table.data.table-cards { min-width: 0; }
  table.data.table-cards thead { display: none; }
  table.data.table-cards, table.data.table-cards tbody, table.data.table-cards tr, table.data.table-cards td { display: block; width: 100%; }
  table.data.table-cards tr { position: relative; padding: 12px 14px; border-bottom: 1px solid var(--border); }
  table.data.table-cards tbody tr:last-child { border-bottom: 0; }
  table.data.table-cards tbody tr:hover td { background: transparent; }
  table.data.table-cards td { border: 0; padding: 3px 0; display: flex; flex-wrap: wrap; justify-content: flex-end; align-items: center; gap: 4px 8px; text-align: right; }
  table.data.table-cards td > div { flex-basis: 100%; }
  table.data.table-cards td::before { content: attr(data-label); color: var(--text-muted); font-size: 0.74rem; font-weight: 600; text-align: left; flex: none; margin-right: auto; }
  table.data.table-cards td:first-child { text-align: left; padding-right: 96px; margin-bottom: 4px; display: block; }
  table.data.table-cards td:first-child::before { display: none; }
  table.data.table-cards td.row-actions { position: absolute; top: 8px; right: 8px; width: auto; padding: 0; display: block; }
  table.data.table-cards td.row-actions::before { display: none; }
  table.data.table-cards .empty-cell { justify-content: center; display: block; }
  table.data.table-cards .empty-cell::before { display: none; }

  .sched-body { grid-template-columns: 1fr; }
  .sched-daycol { flex-direction: row; }
  .sched-dayname { display: flex; align-items: center; width: 64px; flex: none; border-bottom: none; border-right: 1px solid var(--border); }
  .sched-daybody { flex: 1; min-height: 0; flex-direction: row; flex-wrap: wrap; align-items: center; }
  .sched-toolbar2 { flex-direction: column; align-items: stretch; }
  .sched-toolbar2-right { justify-content: space-between; }
  .sched-side-stats { grid-template-columns: repeat(2, 1fr); }
  .sched-tech-actions { width: 100%; }
  .sched-tech-actions .btn-sm { flex: 1; }
  .auth-card { padding: 24px 20px; border-radius: var(--radius); }
  .public-wrap { padding: 14px 12px 32px; }
  .segmented { grid-auto-flow: row; }
  .seg-urg { grid-auto-flow: column; }
  .seg-urg .seg-btn { padding: 8px 4px; font-size: 0.8rem; }
  .steps li span:last-child { font-size: 0.68rem; }
}
@media (max-width: 380px) {
  .kpi-label { font-size: 0.7rem; }
  .facts { grid-template-columns: 1fr; }
  .ops-grid { grid-template-columns: 1fr; }
  .btn-report { padding: 6px 10px; }
}
@media (hover: none) {
  .kpi.is-link:hover, .ticket-row:hover { transform: none; }
}

/* Motion */
.app-view.view-anim { animation: viewIn .22s ease both; }
@keyframes viewIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: 0.001ms !important; animation-iteration-count: 1 !important; transition-duration: 0.001ms !important; scroll-behavior: auto !important; }
}

/* Print (reports & ticket detail) */
@media print {
  .no-print, .sidebar, .topbar, .bottom-nav, #toast-container, .drawer-overlay, .page-actions, .reply-box, .detail-nav, .action-panel, .quick-filters, .toolbar { display: none !important; }
  body, .app-shell, .main-wrap, .app-view { background: #fff !important; color: #000 !important; }
  .app-view { padding: 0 !important; max-width: none; }
  .panel, .card, .kpi { break-inside: avoid; box-shadow: none !important; border: 1px solid #ccc !important; background: #fff !important; }
  .detail-grid { grid-template-columns: 1fr; }
  .detail-side { position: static; max-height: none; }
  table.data { min-width: 0 !important; font-size: 10px; }
  table.data th { position: static; }
  .stat-grid { grid-template-columns: repeat(4, 1fr) !important; }
}